We realize billing and health insurance can be confusing. The Patient Accounting staff at Willapa Harbor Hospital is here to help you and your family with hospital billing questions.
We offer Prompt Pay and Uninsured Discount Policies:
Prompt Pay– All Self Pay accounts (including those balances after insurance has paid and the uninsured patient) a 15% discount if paid in full within 30 days of the first statement.
Uninsured- patients get 15% discount off the top of their bill before the first statement is sent.
Please contact us if you would like to speak to someone about:
An itemized bill
An explanation of your hospital bill
Patient Accounting office hours are Monday through Friday from 8:00AM until 4:30PM. A voice mail may be left if we are provided with a complete name and telephone number. Your call will be returned within 1 – 2 business days. Please call 360-875-4503.
When you seek services at Willapa Harbor Hospital, we ask that you accept responsibility for payment for those services in a timely manner. We will bill Medicare, Medicaid and your insurance for services provided. You will be required to sign a consent for treatment and responsibility for payment form. Your account is your personal responsibility. If any portion of your account is not covered by insurance, please contact Patient Financial Services to make financial arrangements.
We have a financial assistance program at the hospital and patients who are unable to pay for hospital services are welcome to apply. Applications are available in the Patient Financial Services department or by calling 360-875-4503. Eligibility is based on household income, family size, amount of debt and the financial resources of the household.
If your insurance company does not pay in full, you will receive a statement notifying you of your balance. In addition to payment by cash, check, or money order, we do accept Mastercard and Visa. If you are unable to make your payment in full, depending on your balance due, the hospital does offer payment plans and patients should call 360-875-4503 to set one up.
Delinquent accounts will be referred to an outside collection agency when appropriate payment plans have not been made.